What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'd like to cancel my subscription

    Asked by lindazxr on May 15, 2013 at 12:28 AM

    Hi, I've signed up for Jotform 3 weeks ago, but would like to discontinue my subscription. Please change my account back to the basic version and issue a refund as per you 30 day money back gurantee. Thank you very much.

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    Answered by gori-mathew on May 15, 2013 at 01:38 AM


    I went ahead and cancelled your subscription. However, your account will remainin the Economy plan until 2013-05-24


    Thank you.

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    Answered by lindazxr on May 15, 2013 at 05:02 AM

    Thank you very much. When should I be expecting the refund?

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    Answered by sidharth_kch on May 15, 2013 at 05:30 AM


    It should take around 4-10 working days from the day your account is downgraded.