I'd like to cancel my subscription

  • Profile Image
    lindazxr
    Asked on May 15, 2013 at 12:28 AM

    Hi, I've signed up for Jotform 3 weeks ago, but would like to discontinue my subscription. Please change my account back to the basic version and issue a refund as per you 30 day money back gurantee. Thank you very much.

  • Profile Image
    gori-mathew
    Answered on May 15, 2013 at 01:38 AM

    Hi,

    I went ahead and cancelled your subscription. However, your account will remainin the Economy plan until 2013-05-24

     

    Thank you.

  • Profile Image
    lindazxr
    Answered on May 15, 2013 at 05:02 AM

    Thank you very much. When should I be expecting the refund?

  • Profile Image
    sidharth_kch
    Answered on May 15, 2013 at 05:30 AM

    @lindazxr

    It should take around 4-10 working days from the day your account is downgraded.

    Thanks,

    Sidharth