What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My account almost reached "10 payments/month" - what does this mean?

    Asked by AlpineInternational on May 15, 2013 at 03:22 AM

    Hello, I received an email stating that my account almost reached "10 payments/month" - what does this mean?  I don't receive any payments through jotform.  I'm assuming this has something to do with the amount of space I'm using?  Since I'm using 2 forms at the moment, if I delete the number of people who registered with the one form for an event that is now past, will that create more "space" or will I still need to pay?  Confused.  Thank you for your help....

    Page URL:

  • Profile Image

    Answered by sidharth_kch on May 15, 2013 at 03:37 AM


    I see that you have a free account with JotForm.

    Free account can receive only 100 non secure, 10 secured(SSL) and 10 payment submissions. If any of these limts are reached your forms will be disabled. 

    Upon checking you account I see that you have received 9 payment submissions already and if you receive one more payment submission your forms  will be disabled.

    Deleting a submission from your account will not have any impact on submission counts. You may have to upgrade your account or wait for start of next month when the submission counters are reset.

    Let us know if you need further assistance.