What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot see my submissions page

    Asked by eastcountyedc on April 14, 2011 at 02:27 PM

    I have been trying to retrieve the list of submission since early this morning and the page is not working. It says the page cannot be loaded. I really need that information. Can you please fix that?

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    JotForm Support

    Answered by NeilVicente on April 14, 2011 at 02:53 PM

    Hi,

    I checked your account and logged in to view your submissions page. So far, after more than 5 tries, I never failed in loading the page in question.  This might be an issue with your browser or your internet connection. Try deleting your browser cache or checking your internet connection.

    To delete browser cache, you just need to press alt, ctrl, and delete keys all at the same time. An option to clear browsing history, cache, passwords, etc. will appear in a small window. Choose to clear your cache, restart your browser and then log in again to your account.

    Also you may want to test your internet connection for any connection troubles.

    Hope this helps. Please get back to us if your problem still persists.