What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving e-mail notifications when people fill out the form.

    Asked by capriiverson on April 14, 2011 at 02:35 PM

    I seemed to have stopped receiving notifications as of April 1.  Could you please explain.

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    Answered by allanftd on April 14, 2011 at 03:38 PM

    Hi capriiverson,

    We apologize for the inconvenience. Can you confirm if you are able to receive the submissions in your JotForm account?

    A possible reason for not receiving email notifications is your spam filter or junk folder settings. Please check your spam/junk folder for JotForm's email notifocations. If it is there, make sure to set it as "No Spam" so that this would not be flagged as spam in the future. You may also find this link helpful:http://www.jotform.com/faq/#7 

    At this point, it may also help that you contact your ISP or email provider regarding this issue so that they can also start investigating on their end as well. They may have implemented some changes that affected how you receive your emails.

    If the issue still persists, please let us know so that we can investigate further. Thank you for using JotForm!


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    Answered by capriiverson on April 14, 2011 at 03:52 PM

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    JotForm Support

    Answered by NeilVicente on April 14, 2011 at 04:17 PM


    Would you care to elabore more on your post. You have entered an empty post, and we're gonna need more than that to help assist you with your concern. Please do try again.

    We would like to hear from you soon.