Long text field overflows top and bottom margins on PDF document

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    Asked on February 23, 2020 at 10:43 AM

    Good morning.

    We have a form with a long Text Entry Field that allows up to 1,500 words. On the PDF document, when the text extends beyond two pages, the text does not respect the top and bottom margins between the pages. Below is a screenshot of the PDF Document overflowing between pages 2 and 3:

    1582472169Screen Shot 2020-02-23 at 8.32

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    Answered on February 23, 2020 at 12:18 PM

    Have you solved this problem already? I did check your form's PDF document and you seems to have configured it correctly. Please check the screenshot below:


    I would suggest you to please download form's PDF document and see if it is displayed correctly. 

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    Answered on February 24, 2020 at 08:56 AM

    Good morning,

    No, unfortunately this problem is not yet solved for me. In the screen shot of the downloaded PDF document below, the RED ARROWS indicate where the text is too close to the bottom margin on page 3 and the top margin on page 4. The BLUE ARROW indicates where the last part of the text is missing.

    1582551973Screen Shot 2020-02-24 at 6.36

    In the screen shot of the PDF document's Print Window below, you can see that the text extends beyond the page at the top and bottom of the page. When I print the document, the text outside the margins is cut off. If I select "Fit to Page," it still cuts off the text at the top and bottom margins. If I choose another printer, it still does the same thing.

    1582552337Screen Shot 2020-02-24 at 6.51

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    Answered on February 24, 2020 at 10:36 AM

    I am sorry for the trouble caused to you. How are you downloading the submission PDF document? Are you downloading PDF from PDF editor?

    I did download your form's submission PDF document from PDF editor and then printed it in PDF again, it seems to display the PDF output correctly. 

    We will wait for your response.