What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Transmit column-row labels with matrix

    Asked by Dan on May 15, 2013 at 03:44 PM

    Hello. I've made a matrix 10 fields across and 30 fields down.  The transmitted results are a mix of text, dates and numbers that get confusing when sent without any labels.

    That form data would be easier for the recipient to quickly understand if I could send the row and column labels along with the matrix. Is that possible? 

    Thanks so much.  - Dan

    recipient form data thanks hello
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 15, 2013 at 07:20 PM

    Hi Dan,

    Rows and column labels are actually included on the notification email. They are formatted this way:

    Can you please specifically tell us in what way you'd like the matrix to be displayed? They are arranged according on the inputted data so I don't find it a bit confusing.

    We would appreciate your thoughts. Thanks!

  • Profile Image

    Answered by DanMax on May 16, 2013 at 12:09 PM

    Thanks so much for the reply. I just tested it again and the column/row labels are displaying perfectly (along with everything else), just as you say.

    I'm not sure what I did differently than yesterday, but I think it may have been the spam/phishing filter setting in my mailbox ("Block/Show remote content in message | Add sender to trusted list", etc).

    Thanks again!