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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    The form I created doesn't always go to all of the email accounts listed in the account

    Asked by kkautz on May 15, 2013 at 05:41 PM

    I set up a form for a friend and they told me that the form results goes to one account sometimes, another account other times, all accounts sometimes.  It's very inconsistent.

    Any help would be great!

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    JotForm Support

    Answered by EltonCris on May 15, 2013 at 09:24 PM


    I checked your emails from the bounce list and they were not there so it should be working fine. Did you checked your spam filters or spam folder if they were not blocked? 

    I would also suggest to use noreply@jotform.com as the sender's email to avoid emails not being able to reach its destinations. Here's how you can change sender email to noreply@jotform.com

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to your  E-mail field, just like this:

    Do let us know if you have further questions. Thank you!