Suddenly our clients can't use the CC form - can't click in to type

  • VolunteerManitoba
    Asked on February 24, 2020 at 2:52 PM

    Hi there -

    Our forms were working up until last Friday and suddenly our clients can't click in to enter their credit card numbers (the rest of the form works). We use Stripe and the connection seems good and they aren't down...

    Any thoughts would be appreciated!

    Thanks!

    Corinne.

     

  • Elton Support Team Lead
    Replied on February 24, 2020 at 5:24 PM

    That's a restriction by Stripe payment gateway. Your form should be on HTTPS before you can click on the CC fields. JotForm also provides HTTPS form URLs by default.

    https://form.jotform.com/93314917115253

    Please try it again with HTTPS in your form URL.