What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Submission PDF Link

    Asked by PPSSpecserv on May 15, 2013 at 10:07 PM

    On my form, I get the ""Error, We couldn't find the submission you are looking for on our servers." message.

    What am I doing wrong??


    Page URL:

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    JotForm Support

    Answered by abajan on May 16, 2013 at 08:19 AM


    The code in the Link URL box (second screenshot below) of the Thank You Page Wizard is incorrect. It's probably best to just remove the link altogether and replace it with a new one. I cloned the form and ran some tests and it worked just fine after I replaced that link. You can test the clone here (For testing purposes, I removed the "Required" validation from all of the fields so that you could just complete one field and submit the form.)

    Here's what to do with your own form:

    1. Load the form in the form builder, go into the thank you message and delete the link

    2. Copy the following code and paste it [Ctrl+V] into the same position from which the original link was deleted:


    3. Select the same code, click the Insert/edit link button

    and paste the same code from your clipboard into the Link URL box

    4. Click Insert and save the form

    That should do it. Please let us know if you experience further problems with this.


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    Answered by PPSSpecserv on June 07, 2013 at 03:34 PM

    Thank you!!