Incomplete Submissions

What happens if I click on "Complete Submission"?

Why are they still sitting in Pending for so many days? Does it mean funds are not available? Or there is another issue?

Will they automatically clear?

We have noticed that you have 14 pending payments in your form.

1. Incomplete Payments are simply abandoned payments. Meaning, the user might have closed the browser or abandon it after they are redirected to the Paypal's checkout page.

To learn more about incomplete payments, please check this page http://www.jotform.com/help/135-How-to-View-Pending-Submission

If you have received the payments from the user in your Paypal account but did not receive a submissions notification from JotForm, the submissions might be in the incomplete payment list. This is happening when Paypal IPN is disabled in your Paypal account. Make sure to enable it to avoid getting such a problem. Please check out our Paypal FAQ page to learn how to enable IPN in your Paypal account

http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

So if in case you received the payments but did not receive the notification from JotForm, you can simply mark them as complete in the incomplete payments wizard. Otherwise, if you have not received any payments, you can delete them if you want.

2. Marking the incomplete submissions as complete will not process any payments. It only moves the incomplete payment submissions into your submissions page (submissions data grid below the page)

Let us know if you have further questions.

Thanks.