Offline mode: Submissions are lost if the password is changed

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    KREroofs
    Asked on February 25, 2020 at 07:43 AM

    Dont change your password while another device is offline taking submissons. You will loose all unsynced submissions.



    This is a re-post of a comment on How can I use JotForm Mobile Forms without internet access?

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    Bojan_J
    Answered on February 25, 2020 at 10:14 AM

    Greetings and thank you for your message.

    We are testing the problem you have mentioned, and as soon as we have more details on it, we will get back to you.

    Thank you for your patience. 

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    Bojan_J
    Answered on February 25, 2020 at 10:27 AM

    Thank you for your patience.

    I tried to replicate your problem, and I was in the same situation as you. After changing the password, my submissions were gone. 

    We are sorry for this inconvenience. I have forwarded this problem to our development team so they can take a closer look at it.

    Could you please let us know what phone are you using, and what operating system does it have? This information might help us in resolving this problem faster. 

    Thank you for your understanding.

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    Jason Kaiser
    Answered on February 25, 2020 at 10:31 AM

    Ipad 5th Gen Version 13.3

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    Bojan_J
    Answered on February 25, 2020 at 11:41 AM

    Thank you for your message.

    I have forwarded the problem with the data to our developers, so they can see where the problem is and work on a solution.

    As soon as we hear back from them, we will let you know.

    Thank you for your patience.