PDF file is not attaching to response email

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    Asked on February 25, 2020 at 09:40 AM

    Hi guys

    We've noticed that our autoresponse file attachment is not working. The email is being received, however there is no file attached.

    I've tried reuploading the file and cloning the form, but the same issue is still happening.

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    Answered on February 25, 2020 at 11:37 AM

    The issue is most likely related to the size of the file you attached. The attachment limit for the Email Alerts is 5 MB. If a file is larger than 5 MB it will not be attached.

    Please reduce the size of the file, re-upload it and test the form again.