What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to Upgrade Plan due to Error Displayed

    Asked by EONEducation on May 16, 2013 at 07:43 AM

    Hello Jot Form,

    I wanted to switch the plan from 1000 Monthly to 10,000 monthly. But was unable to do so. Please help us.

    When i try to switch, i get an error message saying the following:

    Error switching plan.
    Please try again in a few minutes or get in contact with our support team. Sorry for the inconvenience.".locale() %>

     

    Thanks,

    Anupam

    eonapplication@gmail.com

    JotForm style size message upgrade plan error upgrade upgrade plan upgrade error error displayed
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    JotForm Support

    Answered by KadeJM on May 16, 2013 at 11:12 AM

    Hello Anupam, we do apologize about that. It looks like a bug that is causing this to happen so I have notified our development team about the issue to get it corrected for you as quickly as possible so that you can upgrade and we do greatly appreciate you taking the time to report this.

     

    JotForm · My Account - Google Chrome

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    Answered by canerbalci on May 20, 2013 at 03:53 AM

    Hi EONEducation,

    Sorry for the glitch, I just committed a fix for the problem and upgraded your account to economy.