Having issues with conditions not working

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    Asked on May 16, 2013 at 11:50 AM

    Hi there,


    I've been using your service for quite some time. Previously, my forms contained conditions that I have tested and were working well (in terms of hiding and showing fields). However suddenly, these forms no longer appear to have any rules taking affect. I've examined the forms and all my conditions are still there, but the rules are no longer working.


    Please help? Let me know if there's any particular sequence or syntax that is preferred when creating conditions.



    Jenni Waldrop

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    Answered on May 16, 2013 at 02:10 PM

    Can you please tell us which particular condition are not working? I have tested it and it seems to be working fine except for the email body text and upload option. One thing I noticed is your no. 7 and 8 has the same rule with 3 and 4 which could be conflicting at some times. Please try adding the action on the same rule to avoid condition conflicts.

    Also, please try deleting Condition 2 as it appears to have a glitch on it,

    Please recreate that condition or insert the hide action to the rules shown below.

    If you need further assistance, please contact us again.