Form link not working

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    Asked on May 16, 2013 at 01:21 PM

    Hello and Thank You for this awesome website, you have saved me countless hours of making and validating forms.

    I have a form that I have had for almost 2 years and has 160 or so submissioins, but it has stopped working in the last 2 weeks. I have tested the receiving email and it is receiving regular emails and I have sent my self a test from the form but it is not working. The forms are coming into the back end of my account. Can you help me?


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    Answered on May 16, 2013 at 02:07 PM

    Hello sdoyle80,

    Please set your email notification SENDER EMAIL :

    Please refer this guide for more information on

    Setting Up Email Notifications
    How to setup email alerts to prevent email bouncing related issues


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    Answered on May 16, 2013 at 03:15 PM
    It is.
    Shane Doyle
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    Answered on May 16, 2013 at 03:43 PM


    I checked your form and see that you already have "Sender Email" as "". I checked our email servar for logs and see that emails are getting delivered to your email id. Here is the log for your reference:

    /var/log/jotform/amazonSES.log:[16/May/2013:15:21:18 -0400] 10642711299 AmazonSES Sent email to - MessageID:0000013eaeca1168-415b005a-41bd-4041-b7a8-404b8028468b-000000 - RequestId:c8c0cadf-be5d-11e2-b7d2-13e7945b5418

    I did a test submission on your from just now and see that email was sent to your email id. Refer the email server log:

    /var/log/jotform/amazonSES.log:[16/May/2013:15:41:52 -0400] 10642711299 AmazonSES Sent email to - MessageID:0000013eaedce6ff-2fec3d17-0583-4dd4-8c66-ad06762fd05a-000000 - RequestId:a8793650-be60-11e2-bcb9-699f9d9f3822

    Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue.