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  • Profile Image

    Form link not working

    Asked by sdoyle80 on May 16, 2013 at 01:21 PM

    Hello and Thank You for this awesome website, you have saved me countless hours of making and validating forms.

    I have a form that I have had for almost 2 years and has 160 or so submissioins, but it has stopped working in the last 2 weeks. I have tested the receiving email and it is receiving regular emails and I have sent my self a test from the form but it is not working. The forms are coming into the back end of my account. Can you help me?

     

    Page URL:
    http://bricorroofing.com/request%20a%20quote.html

    form link Emails email saved stopped working
  • Profile Image

    Answered by jalaludeen on May 16, 2013 at 02:07 PM

    Hello sdoyle80,

    Please set your email notification SENDER EMAIL : noreply@jotform.com

    Please refer this guide for more information on

    Setting Up Email Notifications
    How to setup email alerts to prevent email bouncing related issues

    Thanks,
    Jalaludeen

  • Profile Image

    Answered by sdoyle80 on May 16, 2013 at 03:15 PM
    It is.
    Shane Doyle
    403.471.6927
    www.shanedoyle.ca
  • Profile Image

    Answered by sidharth_kch on May 16, 2013 at 03:43 PM

    @sdoyle80

    I checked your form and see that you already have "Sender Email" as "noreply@jotform.com". I checked our email servar for logs and see that emails are getting delivered to your email id. Here is the log for your reference:

    /var/log/jotform/amazonSES.log:[16/May/2013:15:21:18 -0400] 10642711299 AmazonSES Sent email to bricor1@telusplanet.net - MessageID:0000013eaeca1168-415b005a-41bd-4041-b7a8-404b8028468b-000000 - RequestId:c8c0cadf-be5d-11e2-b7d2-13e7945b5418

    I did a test submission on your from just now and see that email was sent to your email id. Refer the email server log:

    /var/log/jotform/amazonSES.log:[16/May/2013:15:41:52 -0400] 10642711299 AmazonSES Sent email to bricor1@telusplanet.net - MessageID:0000013eaedce6ff-2fec3d17-0583-4dd4-8c66-ad06762fd05a-000000 - RequestId:a8793650-be60-11e2-bcb9-699f9d9f3822

    Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue.

    Thanks,

    Sidharth