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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form link not working

    Asked by sdoyle80 on May 16, 2013 at 01:21 PM

    Hello and Thank You for this awesome website, you have saved me countless hours of making and validating forms.

    I have a form that I have had for almost 2 years and has 160 or so submissioins, but it has stopped working in the last 2 weeks. I have tested the receiving email and it is receiving regular emails and I have sent my self a test from the form but it is not working. The forms are coming into the back end of my account. Can you help me?


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    Answered by jalaludeen on May 16, 2013 at 02:07 PM

    Hello sdoyle80,

    Please set your email notification SENDER EMAIL : noreply@jotform.com

    Please refer this guide for more information on

    Setting Up Email Notifications
    How to setup email alerts to prevent email bouncing related issues


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    Answered by sdoyle80 on May 16, 2013 at 03:15 PM
    It is.
    Shane Doyle
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    Answered by sidharth_kch on May 16, 2013 at 03:43 PM


    I checked your form and see that you already have "Sender Email" as "noreply@jotform.com". I checked our email servar for logs and see that emails are getting delivered to your email id. Here is the log for your reference:

    /var/log/jotform/amazonSES.log:[16/May/2013:15:21:18 -0400] 10642711299 AmazonSES Sent email to bricor1@telusplanet.net - MessageID:0000013eaeca1168-415b005a-41bd-4041-b7a8-404b8028468b-000000 - RequestId:c8c0cadf-be5d-11e2-b7d2-13e7945b5418

    I did a test submission on your from just now and see that email was sent to your email id. Refer the email server log:

    /var/log/jotform/amazonSES.log:[16/May/2013:15:41:52 -0400] 10642711299 AmazonSES Sent email to bricor1@telusplanet.net - MessageID:0000013eaedce6ff-2fec3d17-0583-4dd4-8c66-ad06762fd05a-000000 - RequestId:a8793650-be60-11e2-bcb9-699f9d9f3822

    Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue.