What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jots Still Not Pushing through

    Asked by godbi on May 16, 2013 at 02:23 PM

    LAst week I contacted you in regards to our jot forms not lushing through to our company email. this was your reply below

     

    "Please use noreply@jotform to your Sender E-mail to resolve this issue." this has been done and yet we are stil having issues. It is reflecting poorly on our company with potential clients and we coulod possiblky be losing money. 

     

     

    Please resolve this issue promplty.

     

    Kind regards, 

     

    Karen Phillips

    Office Manager

    JotForm email office sender
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    Answered by sidharth_kch on May 16, 2013 at 02:38 PM

    @godbi

    I see that you have configured your hotmail id in notification. Please let us know the company email id where you want the notification to be sent.

    This will help us investigate your issue.

    Thanks,

    Sidharth

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    Answered by Frank on May 20, 2013 at 12:38 PM

    we have never had a problem with our email we used before. Please fix the problem, not forwarding to buyerinterest@hotmail.com we need it to go to this email. please make sure it is working. We have had many problems of late from ssl cert not valid, docs disappearing and now we dont get the forms. Please let me know when fixed.

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    JotForm Support

    Answered by KadeJM on May 20, 2013 at 01:11 PM

    Have you tried checking the Junk Folder inside Hotmail? Also it may help to add us to your Contacts List. 

    I would also additionally like to recommend this guide here http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues which may have some useful information to help you further.