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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    After switching to Jotform Pro, bug in accessing uploaded files

    Asked by buhbuhbuh on May 16, 2013 at 02:37 PM

    I try to access uploaded files from my form, but I cannot access any that were uploaded before March 27 at 2 p.m. For example, this link:


    gives me this output:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
    My guess is that I switched to Jotform Pro on March 27, so somehow access privileges got switched around. Could you help me get these files?
    Thank you!
  • Profile Image
    JotForm Support

    Answered by Mike_T on May 16, 2013 at 04:12 PM

    Thank you for contacting us.

    Links can be wrong if you changed your account name. Have you asked us to re-name your account? If yes, you can adjust your download links.



    where buhbuhbuh should be replaced with your old account name.

    If you need any further assistance on this, please let us know.

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    Answered by buhbuhbuh on May 16, 2013 at 04:27 PM
    Hi Mike T,
    Thanks for the quick response!
    Previously I do not believe I had an account. Is it possible for me to not have had an account? If so, is there any way to access the file?
    Also, is there a way to find my previous account name?
  • Profile Image
    JotForm Support

    Answered by Mike_T on May 16, 2013 at 06:18 PM

    Michael, I think you had a guest account (based on cookies), but now you have registered account name, so the links are not correct.

    I am forwarding this our our Next Level Support to find out the guest name in question. We will get back to you as soon as we have any news.

    In the meantime, you can check the upload links in your form email alerts. I think these links should be fine.

    Thank you.

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    JotForm Founder

    Answered by aytekin on May 17, 2013 at 03:27 AM

    When you were still a guest user did you receive emails with the upload links on them? Do those links still work?


  • Profile Image

    Answered by buhbuhbuh on May 17, 2013 at 12:46 PM
    Hi Aytekin
    I just tried, and those links work. Those should be sufficient. Thanks!
  • Profile Image
    JotForm Support

    Answered by Mike_T on May 17, 2013 at 02:03 PM

    We are happy to hear that. Thank you for understanding and cooperation in this matter.