What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms are GONE! Please HELP!!!

    Asked by AlpineInternational on May 16, 2013 at 06:36 PM

    Hello,  I received an email stating my free account was full becasue I received 10 payments (is this because of paypal?). It didn't provide much advance notice and I can't find my quesiton that I submitted a couple of days ago in the Forum.  

    Anyway, I upgraded and now paying the $9.95/month.  So I log back in and my forms are still missing.  Please help!!!!  I have clients who are actively in need of these forms today.  This is bad show on my end. Please help asap.  Thank you!

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    Answered by AlpineInternational on May 16, 2013 at 06:40 PM

    UPDATE: found the forms but they are disabled from my website.  Something in the process disabled it.  Can you please help...

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    Answered by AlpineInternational on May 16, 2013 at 06:41 PM

    .. and there is no Enable option.  There is a Disable option but no enable, but again, not showing up on the website.  Help!

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    JotForm Support

    Answered by jonathan on May 16, 2013 at 08:47 PM


    Can you please update us if you are still having this issue.

    I just checked your account and found your forms available. There is one disabled form, but you can Enable it using the more button in My Forms.


    Hope this help. Please update us.