Account suspended?

  • Profile Image
    Kristen Ricupero 
    Asked on February 28, 2020 at 03:16 PM

    Hi - I hada client just try to fill out my form and said that it's not an active link - when I went to sign in to find out why it says my account is suspended for phishing?  I'm not even sure I understand what it means, but how do i get it reactivated?

  • Profile Image
    Michelle_J
    Answered on February 28, 2020 at 04:17 PM

    Your account was suspended due to this form "[Imported Form] Login to Acuity Online Appointment Scheduling" that was found on your trash folder and was flagged as suspicious of phishing activity for collecting login credentials.

    158292413502-29-2020-1582924007.png

    Gathering these types of data violates our Terms of Use.

    Our phishing detector still detects violations even if the form is already disabled or deleted. It is a must to remove the offending field on your form or purge the form from your trash folder after deletion.

    I've gone ahead and purged the offending form from your trash folder in order to lift the suspension in your account. Try logging in now and let us know if you need further assistance.