File upload links in Excel worksheet always get an error.

When I download the excel worksheet, I can't get the pictures that go with the submission to load. I always get an error. What am I doing wrong?

Thank you for contacting us. You currently have two submissions on your form, and the links to the uploaded files work fine. Could you please show a screenshot of the error message that you are getting? https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum