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  • Profile Image

    Can I truncate "Answer" field for responder emails

    Asked by KerryKistler on May 17, 2013 at 09:18 PM

    I'll try to make this not confusing.

    See the first item listed on the form (url included). I have a long description of the item for sale plus custom fields for ordering gift subscriptions AND a bonus content listing.

    When the responder emails are delivered they list ALL of these fields, which looks cluttered and may confuse the customer. All that the "Answer" should contail is the basic name and description of the product.

    Is there any coding I can add to clean up the responder/notification emails that get delivered?

    Thanks,

    Kerry

    Page URL:
    http://form.jotform.us/form/31292464559158

    Screenshot
    Emails name product content
  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 17, 2013 at 10:22 PM

    Kerry,

    It is now possible to parse the payment data and display only the particular information needed by editing your form notification template and replacing the default tag (for the payment field) with specific ones.

    You can use these bits of information to display on a customized paragraph-styled notification.

    Tag examples:

    {myProducts:total} will display the total amount (number only) paid by the customer.

    {myProducts:product} will display a line break-separated list of the products purchased together with their properties (quantity, color, etc).

    More tags:

    firstname
    lastname
    email
    addr
    city
    state
    zip
    country

    -----------

    Please do inform us if you need more help on this topic.

    Regards

  • Profile Image

    Answered by KerryKistler on May 18, 2013 at 12:38 AM

    I have tried to understand your directions but am still unclear.

    Suppose I wanted to truncate that wad of text above to this:

    Chalk Illustrated 1 Year Subscription (4 Issues): $15.95

    What would the tag look like?

  • Profile Image
    JotForm Support

    Answered by Welvin on May 18, 2013 at 10:33 PM

    Hi,

    I think that is not possible. That is your product item title and we don't have such function to cut them out and only show a certain words.

    You may consider revamping your product item titles.

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 18, 2013 at 10:38 PM

    @KerryKistler

    You can't truncate the product names but you can separate them thru tags as what my colleague mentioned. This way you can format them anyway you want so it doesn't looks messy like the one you had above.

    Example: Since your product field tag for that form is {subscribe} it will become {subscribe:product}

    Let us know if you have further questions. Thanks!