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  • Profile Image

    Details missing in return email

    Asked by TcDogTraining on May 18, 2013 at 12:35 PM

    My form allows customers to complete their address but it is not showing in the email to me.  All other fields are. Can anyone help please?

    It's a fantastic service until something nigly like this occurs.

     

    Page URL:
    http://form.jotformeu.com/form/31354365328353

    email
  • Profile Image

    Answered by sidharth_kch on May 18, 2013 at 01:06 PM

    @TcDogTraining

    I checked your form and see that the notification's email content has wrong value. Looks like you must have edited your notification and then changed your address field of your form.

    I have updated your form's notification. Please test and let us know if your issue is resolved.

    Thanks,

    Sidharth

  • Profile Image

    Answered by TcDogTraining on May 18, 2013 at 01:29 PM

    Thanks.

    I wanted one address box rather than several. That is reasonable isn't it!

     

    Also, beacuase of this error it has cost me 11 tries!!  Thats 11 against my 100 allowed per month.  I dont think that is fair.  I have only had one customer form and that one was missing the address.

  • Profile Image

    Answered by TcDogTraining on May 18, 2013 at 01:38 PM

    I deleted the email box and re-did a new one.  Seems to have solved the issue!

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    Answered by sidharth_kch on May 18, 2013 at 02:12 PM

    @TcDogTraining

    Glad to know that your issue was resolved.

    Also, i have reduced your submission counter by 11. 

    Let us know if you need further assistance.

    Thanks,

    Sidharth

  • Profile Image

    Answered by TcDogTraining on May 19, 2013 at 05:22 AM

    Thank you. :)

  • Profile Image

    Answered by sidharth_kch on May 19, 2013 at 10:26 AM

    @TcDogTraining

    You are welcome.

    Should you have any questions feel free to contact us.

    Thanks,

    Sidharth