Account not setup properly!

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    wilsoan1
    Asked on March 02, 2020 at 09:44 AM

    We paid for renewal in January for silver for two years but our account now shows that we are on the free version and can't receive submissions... PLEASE FIX NOW!

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    BJoanna
    Answered on March 02, 2020 at 12:06 PM

    Sorry for the inconvenience this may have caused you.

    Your previous subscription that did not renew triggered the downgrade. I changed your account back to the Silver plan.