What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unique Email Submission

    Asked by smathew on May 18, 2013 at 07:12 PM

    I'm trying to create a form that will be a unique submission based on the email field.  I have setup the preferences for the field to be unique but it still doesn't work.  http://form.jotform.us/form/31377456623155  It is still accepting submissions from the same email.

    Page URL:
    http://form.jotform.us/form/31377456623155

    email unique Submissions create a form JotForm
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    JotForm Support

    Answered by EltonCris on May 18, 2013 at 11:58 PM

    Hi,

    I just tested your form and you are setting phone as the unique field. Kindly check it again, it should be fine now. It's probably caused by the space on your hint text.

    Also, instead of using normal text box for your phone field. I would suggest to use Phone instead and se masking feature. Example:

    Let us know if the problem still persist. Thanks!

  • Profile Image

    Answered by Shebu on May 19, 2013 at 01:31 AM

    I'm trying to have the email as unique.  I adjusted the preferences for the email to be unique.  But I'm still not abl to have unique email submissions.  It is still accepting defaults.  Please advise.

  • Profile Image

    Answered by smathew on May 19, 2013 at 01:33 AM
    I'm trying to have the email as unique. I adjusted the preferences for the email to be unique. But I'm still not able to have unique email submissions. It is still accepting defaults. Please advise.
    ________________________________
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    JotForm Support

    Answered by EltonCris on May 19, 2013 at 03:10 AM

    @smathew 

    Kindly check it now. I just re-picked again the e-mail field on the unique question and it seems working fine now. I would suggest to give it a try.

    Note: If you are going to make that field unrequired, I would suggest to pick it again on the unique question to update it.

    Let us know if the problem still persist. Thank you!