What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot see the buttons on Incomplete payments neither in Safari, Chrome or IE

    Asked by pmariammpr on May 19, 2013 at 07:34 PM
    incomplete payments
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 19, 2013 at 09:46 PM

    Hi,

    You can only see it when your form contains any of the payment tool and has pending incomplete payment. I tried viewing it on one of my payment form and it shows fine.

    Guide: How to View Incomplete Payments.

    Do let us know if you have further questions. Thanks!

  • Profile Image

    Answered by pmariammpr on May 19, 2013 at 10:13 PM
    Thanks for your prompt answer. Enclose please find screen print of the
    incomplete payment screen I get on any of my browser. Have currently
    PayPal as payment tool and its working fine.
    Your advise wil be appreciated. Best regards,
    webmaster@pmariamm.org'webmaster@pmariamm.org');>
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    JotForm Founder

    Answered by aytekin on May 20, 2013 at 07:02 AM

    Here is the screenshot you sent us:

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    Answered by pmariammpr on May 20, 2013 at 07:06 AM
    Sorry...just resent one and here it is again. Please advice.
  • Profile Image

    Answered by pmariammpr on May 20, 2013 at 07:09 AM

    In your answer of may 20 at 7:02 you got the correct screen. As you may see, no buttons show up, just a long series of characters.

    Please advice. 

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    JotForm Founder

    Answered by aytekin on May 20, 2013 at 07:17 AM

    Fixed. Please try it now. 

  • Profile Image

    Answered by pmariammpr on May 20, 2013 at 07:25 AM

    ...excellent! Thanks for the great service and a great product! Have a good day!.