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    Multiple "Reply-to" emails defaults to noreply@jotform.com

    Asked by cheekyface on May 19, 2013 at 09:02 PM

    Hi.
    I'm one of several committee members with an association, and I'm trying to work out a way that will allow members & public to submit an enquiry to all the committee members in one contact form (there are about 10 of us) so that everyone is informed and able to contribute to the same discussion if needed and without having to manually enter the email address of each committee member in the CC field of the reply email.  I realize that many email programs have the option to create lists etc but many of the members are barely able to cope with just using email so I was hoping to find an easy solution via a contact form.

    When the form is submitted I can figure out enough to get to the form to submit to multiple email addresses but my problem is when replying.  I'd like the recipient to be able to reply to ALL who received the email so as to keep all committee members in the loop.  There are only 10 of us so it's not like a spam email but in trialing it when I click the reply-all on my email it fills the 'reply to' field with no-reply@jotform.com  and the CC field with just one of the 4 emails I tested it with.  Yet when I receive the notifiaction it contains all the emails that I submitted to in the "To" field.  All of my other emails received in this way work fine with reply-all/  Why doesn't a submission from jotform?

    I'd like it to reply to ALL the emails that received the initial submission.

    Can that be done?

    Page URL:
    replyall,multiplerecipient,emailreply

    Emails contact form JotForm email problem
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 20, 2013 at 07:16 AM

    Hi,

    Thanks for the detailed explanation. It seems not possible to use multiple "Reply-to" email addresses because it is always defaulting to noreply@jotform.com once you entered two or more Reply-to emails. I am not quite sure if this was made intentional but we'll find that out. I have escalated this to our higher team for a review.

    We'll let you know for any updates. Thanks!

  • Profile Image
    JotForm Support

    Answered by alp_deniz on May 21, 2013 at 06:03 PM

    This issue is fixed now. 

    Thank you a lot!

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 21, 2013 at 06:10 PM

    @cheekyface

    To explain it further, you can now set multiple email addresses as the "Reply-to" email address. Here's the trick for that.

    1. Add a Hidden Box field to your form and enter all the email addresses there as the default values

    2. Set the hidden box field as the "Reply-to" emails.

    For the autoresponder,

    Let us know if it doesn't work the way you've expected. Thank you! 

  • Profile Image

    Answered by cheekyface on May 22, 2013 at 02:12 AM

    Coincidently, that's pretty much what I tried doing but it didn't work.  I'll give it a shot again and see if the changes you guys made (if any) have an effect.
    I'll let you know how it goes.

  • Profile Image
    JotForm Support

    Answered by alp_deniz on May 22, 2013 at 02:17 AM

    @cheekyface

    Please inform us about the results. (Emails ReplyTo should work with commas only)

    Cheers

  • Profile Image

    Answered by cheekyface on May 22, 2013 at 04:39 AM

    ...Actually I did everything the same but I didn't set an auto-responder.  In any case I think you may have mis-understood what I'm trying to acheive.   I would include screenshots to help but I really can't be bothered uploading files to a server every time I want to include an image.

    This is what I see in the email I receive after I submit the form (you can see the 4 different email addresses in the "To" field):

     

    From : one of a kind
    To : info@cheekyface.com.au, danny@cheekyface.com.au, accounts@cheekyface.com.au, quotes@cheekyface.com.au
    Subject : New submission: Multiple Recipient contact form
    Date : Wed, 22 May 2013 16:23:12 +1000
    If I wanted to reply to this message that was submitted via the form, then I would want all of those emails to receive my reply.  
    So of the reply options I have (reply/forward/reply-all) I click on "reply to all" in the email.
    So the window that opens for me to create a message has the following fields like this:  (It seems to ignore the email addresses that were included in the incoming email)
    From: info@cheekyface.com.au
    Reply to: info@cheekyface.com.au
    To: danny@cheekyface.com.au
    Cc: danny@cheekyface.com.au
    Subject: Re: New submission: Multiple Recipient contact form
    ...wierd thing is that when I tried to post the header of my email window, upon saving it the styling disappeared and I could see the 4 email addresses above.  I'll try to send the email and see if I receive 4 copies but it's strange that it only shows me one of the four email addreeses.
     
     
  • Profile Image

    Answered by cheekyface on May 22, 2013 at 04:57 AM

    Oh well, I sent the email back as per settings above and only received one response.  I'm using Zoho Mail so I don't know if that has anything to do with it but I think I'm going to give up on this one.  I have too much else to do.  

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 22, 2013 at 05:58 AM

    @cheekyface

    Yes, the "Reply-to" should be suitable for this. I am using opera mail client and even using gmail and it seems to be just fine. I think it has something to do with your mail client.

    This is how it works on my end:

    By just clicking the "Reply" button, Reply-to emails are automatically set as the recipients,

  • Profile Image

    Answered by cheekyface on May 22, 2013 at 08:40 AM

    Thanks for your help anyhow.

    I think Zoho might need a bit of a talking to.