What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If I need to update because of over 100 submissions a month will I loose any submissions?

    Asked by HDale on May 20, 2013 at 10:08 AM

    Hi there

    I am setting up a jotform and not sure yet how much traffic I will get. If I set up with basic and then end up getting more that 100 per month will you keep them, notify me and then send them to me or will I simply loose anything over 100 that I recieve?

    Thanks

    Henrietta

  • Profile Image

    Answered by glennlee on May 20, 2013 at 10:30 AM

    Hi Henrietta,

    Thanks for contacting us!

    If you over the 100 submissions per month, your account and form will be temporary disabled. Your account and forms will be enable again on the first of the month when counter resets. Before you reach the limit you should receive an email from us notifying you that you almost reach the limit.

    You will not lose the submissions data. 

    For more details about your limits, please see this page.

    Regards,