What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Send Form by Email

    Asked by jasonkugler on April 15, 2011 at 01:20 PM

    Jot forms won't send a notification to info@copy-it.com after a form submission is complete.  I filled out the recipient field correctly, but it just doesn't work.  I can't send send form by email. It worked previously.  Why did it stop working???

    Page URL:
    www.copy-it.com

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    Answered by allanftd on April 15, 2011 at 05:33 PM

    Hi jasonkugler,

    Thanks for your message. I was able to check our mail logs and found out that JotForm was able to turnover the message to your email provider. Here are the logs:

    Apr 15 13:38:44 ying sm-mta[32205]: p3FHceBU032203: to=, ctladdr= (1001/1002), delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=124435, relay=mail.copy-it.com. [50.23.202.163], dsn=2.0.0, stat=Sent (ok 1302888954 qp 22610)

    At this point, it may also help that you contact your ISP or email provider regarding this issue so that they can also start investigating on their end as well. They may have implemented some changes that affected how you receive your emails.
    If the issue still persists, please let us know so that we can investigate further. Thank you for using JotForm!
    JOTFORM SUPPORT
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    Answered by ceanders on April 15, 2011 at 06:36 PM

    I'm having a similar problem, I get the test form messages ok but not a real form

    http://www.jotform.com/form/11040409298

    http://www.jotform.com/ceanders/11040827291

    Thanks for your help.

    URGENT Reply requested

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    Answered by allanftd on April 16, 2011 at 05:09 AM

    Hi ceanders,

    I stumbled upon your post in another thread (http://www.jotform.com/answers/21965-I-need-help-making-my-form-send-email-It-seems-to-work-but-no-mail). Can you please confirm if you're still having issues with your email notifications? Please let us know so that we can assist you further.

    Thank you for using JotForm!

    JOTFORM SUPPORT

     

     

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    Answered by jasonkugler on April 16, 2011 at 08:17 AM

    It's working now... I wasn't able to receive any emails right after launching my site.   I corrected the problem and everything works now. I can now send form by email. Thanks!

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    Answered by allanftd on April 16, 2011 at 09:05 AM

    Thanks, jasonkugler. Please let us know if we can be of further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT