My Clients cannot get through the survey/questionnaire without it bombing

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    1TaxGuru
    Asked on March 04, 2020 at 08:28 AM

    My Clients cannot get through the survey/questionnaire without it bombing.  Very few have told me they have gotten past 67%.  Also the same and return does not seem to work.

    This is really troubling because it is a very detailed and long questionnaire and very few can get through it.  Is there a particular browser they should be using?

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    Sam_G
    Answered on March 04, 2020 at 11:26 AM

    Hi 1TaxGuru,


    We do recommend a chrome browser for form builders to edit settings and forms. You may use Jotform on chrome, firefox, and IE9+.


    The form itself can be used virtually in any browser, to ensure stability we don't advise you to use outdated browsers to access your forms.

    Thank you.

    I hope that helps.


    Sam