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    Asked by Steve on April 15, 2011 at 01:44 PM


    I have a Jotform on our website which a previous employee set up.  I can't seem to access that account to make some changes.  I want to be able to veiw the submission records as well as add a notification email.

    I am currently getting a notification every time someone fills out a form but I can get access to our account online.

    Can you help me?  The email where the notification is going is steve@upscaleremodeling.com or info@upscaleremodeling.com.

    Please let me know.



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    Answered by allanftd on April 15, 2011 at 03:04 PM

    Hi Steve,

    Thank you for your message.

    I searched our member database for any accounts registered under the email addresses you provided. I found two usernames registered under steve@upscaleremodeling.com:

    hunter1970 -contains the form in your website's contact page (http://www.upscaleremodeling.com/contact.html)

    erinhanlon - contains one form http://www.jotform.com/form/92004545532

    I have sent the instructions to reset your password for hunter1970 to your email address.

    There are no JotForm accounts associated with the other email address you provided, info@upscaleremodeling.com.

    Please let us know if you need further assistance. Thank you for using JotForm!