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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Access

    Asked by Steve on April 15, 2011 at 01:44 PM

    Hello,

    I have a Jotform on our website which a previous employee set up.  I can't seem to access that account to make some changes.  I want to be able to veiw the submission records as well as add a notification email.

    I am currently getting a notification every time someone fills out a form but I can get access to our account online.

    Can you help me?  The email where the notification is going is steve@upscaleremodeling.com or info@upscaleremodeling.com.

    Please let me know.

    Thanks,

    Steve

    Page URL:
    www.upscaleremodeling.com

  • Profile Image

    Answered by allanftd on April 15, 2011 at 03:04 PM

    Hi Steve,

    Thank you for your message.

    I searched our member database for any accounts registered under the email addresses you provided. I found two usernames registered under steve@upscaleremodeling.com:

    hunter1970 -contains the form in your website's contact page (http://www.upscaleremodeling.com/contact.html)

    erinhanlon - contains one form http://www.jotform.com/form/92004545532

    I have sent the instructions to reset your password for hunter1970 to your email address.

    There are no JotForm accounts associated with the other email address you provided, info@upscaleremodeling.com.

    Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT