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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Not Sent

    Asked by tdspore on May 20, 2013 at 12:29 PM
    Hi there. We've just noticed that the forms are not sent to our mail recipient which is membership@tdspore.org. May we request to check if it is under your bounce list? If yes, please remove it. We will check from our side to accept emails coming from jotform. Thank you very much.
    email email not sent Emails JotForm recipient check
  • Profile Image

    Answered by sidharth_kch on May 20, 2013 at 12:44 PM

    @tdspore

    I check and this email id is not in our bounce list. As per our email server log, i see the emails are getting delivered to your email id. Here is the log for your reference:

    /var/log/jotform/amazonSES.log:[20/May/2013:07:03:50 -0400] 31354441856455 AmazonSES Sent email to membership@tdspore.org - MessageID:0000013ec19c0d84-7b37f027-71ba-4538-b5ac-2ac2132e98cf-000000 - RequestId:f327db1e-c13c-11e2-a5af-232e0fd4897c

    I did a test submission on your form and see that email was sent. Here is the log for your reference:

    /var/log/jotform/amazonSES.log:[20/May/2013:12:41:07 -0400] 31354441856455 AmazonSES Sent email to membership@tdspore.org - MessageID:0000013ec2d0d87e-321b1035-862c-4d04-b1b8-774b28147379-000000 - RequestId:11747658-c16c-11e2-bda9-15fc8109891b

    Request you to please check if the emails are getting delivered to your SPAM folder.

    Thanks,

    Sidharth

  • Profile Image

    Answered by tdspore on May 20, 2013 at 12:45 PM
    The message you sent requires that you verify that you
    are a real live human being and not a spam source.
    To complete this verification, simply reply to this message and leave
    the subject line intact or click the link below:
    http://www.tdspore.org/cgi-sys/bxd.cgi?a=membership@tdspore.org&id=vvB34HN11Qvv3y2xtKWa_-1369068195
    The headers of the message sent from your address are shown below:
    From www-data@jotmails.com Tue May 21 00:43:15 2013
    Received: from us-cms.jotservers.com ([23.29.121.58]:39471)
    by sg.completemail.net with esmtps (TLSv1:DHE-RSA-AES256-SHA:256)
    (Exim 4.80)
    (envelope-from )
    id 1UeTB3-0005vC-Gp
    for membership@tdspore.org; Tue, 21 May 2013 00:43:14 +0800
    Received: from us-cms.jotservers.com (localhost.localdomain [127.0.0.1])
    by us-cms.jotservers.com (8.14.4/8.14.3/Debian-5+lenny1) with ESMTP id r4KGi7ZR006593
    for ; Mon, 20 May 2013 12:44:08 -0400
    Received: (from www-data@localhost)
    by us-cms.jotservers.com (8.14.4/8.14.3/Submit) id r4KGi6HX006592;
    Mon, 20 May 2013 12:44:06 -0400
    Date: Mon, 20 May 2013 12:44:06 -0400
    Message-Id: <201305201644.r4KGi6HX006592@us-cms.jotservers.com>
    To: membership@tdspore.org
    Subject: =?UTF-8?Q?Re=3a_Email_Not_Sent_?=
  • Profile Image

    Answered by tdspore on May 20, 2013 at 10:53 PM

    Looks like it is indeed going to the SPAM folder. Thank you for the verification. We will adjust from our side. You guys are really great in supporting users.

  • Profile Image

    Answered by pinoytech on May 21, 2013 at 12:59 AM

    Hi,

    You might like to take a look at this article also an apply into your form.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Do let us know if you need further assistance.

    Thank you!