PayPal business is charging me with fees.

  • Crystal
    Asked on March 4, 2020 at 7:19 PM

    I am using paypal standard. With my service i have to charge back the customer for the merchant fees. (3.2%) Example 37.00 for the service +3.2% = 38.19 is what the customer gets charged on their credit card when they check out on my jotform. But when I get the money from Paypal I'm only getting 36.77 ie 38.19-1.41.. I'm lost to what I need to do to get the 37.00 for my service fee Help Please if can..

  • Jed_C
    Replied on March 5, 2020 at 1:28 AM

    PayPal is the one charging you with fees, not Jotform. The amount $1.41 came from 2.9% + $.30 fee.


    $38.19 - $1.107(2.9%) - $.30 = $36.783

    Please refer to this blog for more information about PayPal Standard and Business fees

    Let us know if you have any questions or if you need further assistance.