PayPal business is charging me with fees.

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    Crystal
    Asked on March 04, 2020 at 07:19 PM

    I am using paypal standard. With my service i have to charge back the customer for the merchant fees. (3.2%) Example 37.00 for the service +3.2% = 38.19 is what the customer gets charged on their credit card when they check out on my jotform. But when I get the money from Paypal I'm only getting 36.77 ie 38.19-1.41.. I'm lost to what I need to do to get the 37.00 for my service fee Help Please if can..



    This is a re-post of a comment on PayPal Business Account: Everything You Need to Know

  • Profile Image
    Jed_C
    Answered on March 05, 2020 at 01:28 AM

    PayPal is the one charging you with fees, not Jotform. The amount $1.41 came from 2.9% + $.30 fee.

    Breakdown:

    $38.19 - $1.107(2.9%) - $.30 = $36.783

    Please refer to this blog for more information about PayPal Standard and Business fees https://www.jotform.com/blog/paypal-business-account-vs-personal/.

    Let us know if you have any questions or if you need further assistance.