Unable to download pdf file.

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    Asked on March 04, 2020 at 07:20 PM

    Hi, I've set up a free account to evaluate whether a paid version of this tool could work on a client's website. They'll need to be able to accept file uploads on their form (a grant application). I created a sample form to test this feature and to understand how to view submissions. When I click "view submissions" I can see the data and the file uploads submitted. But when I click the links for each file upload, I get a 404 error. Should I be able to see the uploaded file?


    The same is true when I click the PDF icon and choose "download PDF" - clicking on the uploaded files results in a 404 error.


    Thank you for your help. How uploaded files are displayed and accessible will determine my client's ability to use this product.

    This is a re-post of a comment on How to View Form Submissions

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    Answered on March 05, 2020 at 01:06 AM

    Sorry for the inconvenience this may have caused you. 

    It's possible that the file was not properly uploaded to our servers and because of that, you are unable to view it. 

    I just tried uploading an image to this form https://www.jotform.com/form/200626325573149 and was able to download the file.

    You might have submitted the form before the file was fully uploaded. Kindly try uploading the documents once again and wait a few minutes for the file to fully upload before submitting the form.

    Looking forward for your response.