Not receiving the Autoresponder email

  • Gunfinder
    Asked on March 5, 2020 at 6:15 AM

    Hello dear Support-Team of JotForm,

    we have a problem with our Autoresponder-Mail in our Forumular. Basically it is not getting sent out. 

    We use annonther jotform online form on annother page with identical settings- in that case the Autoresponder works perfectly, so we don't really know what the problem is. 

    the email-adress which is the sender was verified via code. 

    Hopefully you can help us with that issue.

    Thank you very much in advance.

    Best

    Edzard Haschka

    Page URL: https://www.theoutdoorcircle.com/
  • roneet
    Replied on March 5, 2020 at 9:30 AM

    Could you please delete the autoresponse and then configure it once again to see if this solves the issue.

    Let us know how it goes.

    Thanks.

  • Gunfinder
    Replied on March 5, 2020 at 9:50 AM
    Hello,
    I deleted the auto-response and reconfigured it, however there is still no email being sent. Could you please take another look?
    Thanks
    Am 5. März 2020, 15:30 +0100 schrieb JotForm :
    ...
  • roneet
    Replied on March 5, 2020 at 11:30 AM

    We have noticed that your forms are encrypted. Unfortunately, there's no option to send Autoresponder emails to user upon form submit. That's because address entered by user on a form is encrypted before form is submitted, so system can't read it to send email. However, you as form owner, can receive a notification with the following content:

    08 email Screenshot 10

    We will be glad to assist if you need more help, just let us know. 

    Thanks.