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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Long form keeps freezing when AutoFill/AutoSave Feature is enabled

    Asked by sitesllc on May 20, 2013 at 06:27 PM

    Hello,

    My name is Barbara D. I work for Therapysites.com and I recently created a form on your website, http://form.jotformpro.com/form/31347686104959

    The form loads so slow it crashes my Firefox and my Chrome. Is it too long? Did I do something wrong? Is there something I can do to fix this issue??

    Thank you,

    Barbara

     

    Please respond back to barbara@therapysites.com

    Page URL:
    http://form.jotformpro.com/form/31347686104959

    name hello
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 20, 2013 at 07:00 PM

    Hi Barbara,

    The form loads on my end but it's not ideal for your clients with low spec machine. Or sometimes this could be due to the browser, when the data is too large to display it may consume much time and makes the browser hang. It actually lags sometimes when I scroll down, it's most likely because the long form was loaded in just a single page. My suggestion would be to break the form into pages which hopefully would remedy the durability of the form. Page Break tool is under Survey Tools, just add them anywhere on your form to divide them into pages.

    Let us know if this doesn't help. Thanks!

  • Profile Image

    Answered by sitesllc on May 20, 2013 at 07:06 PM
    Hello,
    Thanks for contacting TherapySites Support, we will be with you as soon as possible! This is an automated reply, to let you know your inquiry has been received. Our regular support hours are from 6am to 6pm Pacific Time, Monday-Friday. In the meantime, we have listed some useful information below for you to reference.
    Login Issues:
    If you need help logging into your website, just use this link: http://www.TherapySites.com/login
    Your site email address is the email associated with your website. If your domain name is
    example.com, your site email address is probably something like yourname@example.com
    Website Editing Questions:
    If you need help using the site editor to upload pictures, configure PayPal, or for other editing questions, view the "Get Help" tab in your site editor:
    https://www.TherapySites.com/CMS/pubhelp.seam
    Website Optimization Information:
    For information about how TherapySites optimizes your website for search engines, take a look at this article: https://www.TherapySites.com/support/SEO_TS.html
    You may also want to check out our guide on what you can do to increase traffic to your website: https://www.TherapySites.com/support/SEO_YOU.html
    Check out our Blog:
    You can learn more about our features and about maintaining a modern web presence on our blog: http://blog.TherapySites.com
    Thanks for your patience! We'll be in touch soon.
    The TherapySites Support Team
    Member Services - http://www.TherapySites.com
    info@TherapySites.com
    1 (866) 597-2674
    Facebook.com/TherapySites
    Twitter.com/MyTherapySites
  • Profile Image

    Answered by sitesllc on May 20, 2013 at 07:22 PM

    Thank you I will try that... you can delete the above comment from our support department. 

    I think I already gave this a try but will try again.

     

    Thank you,

    Barbara D

    TherapySites Support

  • Profile Image

    Answered by sitesllc on May 20, 2013 at 07:31 PM

    No, it did not help much and it still crashed my chrome.. so I guess it might be a PC issue. However, I've been having a lot of problems with Jotforms being buggy and slow lately that I did not have problems with before.. not expecting any answer on this just letting you know.

     

    Thank you,

    Barbara

    TherapySites Support

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 20, 2013 at 07:50 PM

    @sitesllc

    Ok I think I found out the problem. It's the autosaving feature that freezes the form since it was set as immediate. I think it's not ideal for the long forms since the scripts keeps running every second to save the form which causes it to freeze. I will inform our dev team about this so they can fixed this as soon as possible. For the meantime, you may try using this alternative saving feature: How to Save Forms to Continue Later.

    I have disabled the autosaving feature of your form for the time being, so it should now work normally. Here's what I did:

    Thank you!

  • Profile Image

    Answered by sitesllc on May 20, 2013 at 07:56 PM
    Hello,
    Thanks for contacting TherapySites Support, we will be with you as soon as possible! This is an automated reply, to let you know your inquiry has been received. Our regular support hours are from 6am to 6pm Pacific Time, Monday-Friday. In the meantime, we have listed some useful information below for you to reference.
    Login Issues:
    If you need help logging into your website, just use this link: http://www.TherapySites.com/login
    Your site email address is the email associated with your website. If your domain name is
    example.com, your site email address is probably something like yourname@example.com
    Website Editing Questions:
    If you need help using the site editor to upload pictures, configure PayPal, or for other editing questions, view the "Get Help" tab in your site editor:
    https://www.TherapySites.com/CMS/pubhelp.seam
    Website Optimization Information:
    For information about how TherapySites optimizes your website for search engines, take a look at this article: https://www.TherapySites.com/support/SEO_TS.html
    You may also want to check out our guide on what you can do to increase traffic to your website: https://www.TherapySites.com/support/SEO_YOU.html
    Check out our Blog:
    You can learn more about our features and about maintaining a modern web presence on our blog: http://blog.TherapySites.com
    Thanks for your patience! We'll be in touch soon.
    The TherapySites Support Team
    Member Services - http://www.TherapySites.com
    info@TherapySites.com
    1 (866) 597-2674
    Facebook.com/TherapySites
    Twitter.com/MyTherapySites
  • Profile Image

    Answered by sitesllc on May 21, 2013 at 05:29 PM

    Hello,

    Thank you so much for looking into this further. This actually has fixed the issue and our customer will be very grateful and so am I!

    Thank you Jotform Support!

    Barbara D.

    TherapySites Support

  • Profile Image
    JotForm Support

    Answered by Welvin on May 21, 2013 at 06:02 PM

    Hi Barbara,

    Glad to know that! It is our pleasure to help you. If you have any further questions, concerns or suggestions please do not hesitate to contact us again.

    Thanks

  • Profile Image

    Answered by sitesllc on May 21, 2013 at 06:05 PM
    Hello,
    Thanks for contacting TherapySites Support, we will be with you as soon as possible! This is an automated reply, to let you know your inquiry has been received. Our regular support hours are from 6am to 6pm Pacific Time, Monday-Friday. In the meantime, we have listed some useful information below for you to reference.
    Login Issues:
    If you need help logging into your website, just use this link: http://www.TherapySites.com/login
    Your site email address is the email associated with your website. If your domain name is
    example.com, your site email address is probably something like yourname@example.com
    Website Editing Questions:
    If you need help using the site editor to upload pictures, configure PayPal, or for other editing questions, view the "Get Help" tab in your site editor:
    https://www.TherapySites.com/CMS/pubhelp.seam
    Website Optimization Information:
    For information about how TherapySites optimizes your website for search engines, take a look at this article: https://www.TherapySites.com/support/SEO_TS.html
    You may also want to check out our guide on what you can do to increase traffic to your website: https://www.TherapySites.com/support/SEO_YOU.html
    Check out our Blog:
    You can learn more about our features and about maintaining a modern web presence on our blog: http://blog.TherapySites.com
    Thanks for your patience! We'll be in touch soon.
    The TherapySites Support Team
    Member Services - http://www.TherapySites.com
    info@TherapySites.com
    1 (866) 597-2674
    Facebook.com/TherapySites
    Twitter.com/MyTherapySites
  • Profile Image
    JotForm Support

    Answered by kenneth on June 20, 2013 at 09:32 PM

    Hi we made some changes on the autofill feature. Please reconfigure it to obtain the new updates.

    Let us know if you encounter any problems.

    Thanks,
    Kenneth 

  • Profile Image

    Answered by sitesllc on June 20, 2013 at 09:35 PM
    Hello,
    Thanks for contacting TherapySites Support, we will be with you as soon as possible! This is an automated reply, to let you know your inquiry has been received. Our regular support hours are from 6am to 6pm Pacific Time, Monday-Friday. In the meantime, we have listed some useful information below for you to reference.
    Login Issues:
    If you need help logging into your website, just use this link: http://www.TherapySites.com/login
    Your site email address is the email associated with your website. If your domain name is
    example.com, your site email address is probably something like yourname@example.com
    Website Editing Questions:
    If you need help using the site editor to upload pictures, configure PayPal, or for other editing questions, view the "Get Help" tab in your site editor:
    https://www.TherapySites.com/CMS/pubhelp.seam
    Website Optimization Information:
    For information about how TherapySites optimizes your website for search engines, take a look at this article: https://www.TherapySites.com/support/SEO_TS.html
    You may also want to check out our guide on what you can do to increase traffic to your website: https://www.TherapySites.com/support/SEO_YOU.html
    Check out our Blog:
    You can learn more about our features and about maintaining a modern web presence on our blog: http://blog.TherapySites.com
    Thanks for your patience! We'll be in touch soon.
    The TherapySites Support Team
    Member Services - http://www.TherapySites.com
    info@TherapySites.com
    1 (866) 597-2674
    Facebook.com/TherapySites
    Twitter.com/MyTherapySites