What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error on upload submission

    Asked by ghobish on May 20, 2013 at 08:57 PM

    A client uploaded a file to me and reported an error on submission. I did recieve the file, but not the PDF that usually accompanies it, nor was I informed of the upload via email as I normally am.


    I am attaching a screenshot he sent me of the error.

    Page URL:

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    Answered by jeanettebmz on May 20, 2013 at 11:58 PM

    You are much right , even the stand alone version fo the form is not working. I was able to see the same error, so I am forwarding this to our 2nd level engineers

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    Answered by ghobish on May 21, 2013 at 12:06 AM

    Thanks, I was wondering what those jpgs that showed up in my dropbox were!


    Nice image of Saturn!



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    Answered by jeanettebmz on May 21, 2013 at 12:14 AM

    Does that mean the files arrived to your dropbox folder anyways? 

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    Answered by ghobish on May 21, 2013 at 01:01 AM
    Yes but no form
    JotForm Support Forum wrote:
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    JotForm Support

    Answered by EltonCris on May 21, 2013 at 03:44 AM


    I see, we'll add that on the report. We'll update you via this thread once this is fixed.


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    Chief Technology Officer

    Answered by eee on May 22, 2013 at 07:51 AM


    Problem is related with your FTP integration. 

    Our system couldn't connect to your FTP server to upload the files and it fails. I have removed your FTP integration and everything is working as it should be.

    Kindest Regards,