What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by lindabarrett on May 21, 2013 at 09:14 AM

    How can I get this form to default so that Registration Options are not automatically checked, and so the Quantity is Zero   It shows correct in my Edit view, but Preview shows differently.

    I emptied the Cache several times.



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    Answered by jefreylandicho on May 21, 2013 at 10:02 AM

    There seems to be a glitch on the PayPal field product setting. Please delete the current Payment field and if ask 'Would you like to keep the products to be used with another payment gateway' click the OK button. 

    Create a new Payment field again and it should resolve the issue.

    For additional reference, I have created a clone form under your account which can be found on this link.

    If you need further assistance, please contact us again.