What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    photo no longer visible in my inbox view. How do I get the photos to show up in my inbox view?

    Asked by remcginn on May 21, 2013 at 11:46 AM

    Hi, I used to be able to see the photos in my inbox view, which is a very important vital view so that I can visually find the right dataset.  Now, all I get is the URl of the photo, and I am forced to download to view it.  Finding a particular photo was quick and easy.  Now it is a nightmare.  How do I get it to show me the photo again in the inbox view?


    Thank you,


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    Answered by jeanettebmz on May 21, 2013 at 12:37 PM

    Hello Ralph

    I was to reproduce the problem. The images are not being displayed in the email

    So I am forwarding this to our 2nd level engineers. You should get an update on this thread


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    Answered by remcginn on May 21, 2013 at 12:40 PM

    Thank you Jeanette!  I look forward to the reply...


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    JotForm Support

    Answered by paulsimpson on May 22, 2013 at 07:59 AM

    Hi Ralph,

    I have just issued a fix for this problem. You should now be able to see uploaded photos in your inbox view.