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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not going into spreadsheet

    Asked by hlarecords on May 21, 2013 at 12:00 PM

    I have two forms that are not putting submissions into the spreadsheet and somehow two spreadsheets were created for each of these forms as well?  Not sure why they are not getting the submissions.  We do get the email notification.  I also went in and removed the integration for the google spreadsheet and then set it again - this did not make a difference please advise. Thank you.

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    Answered by Thermopylae on May 21, 2013 at 12:04 PM

    I have the same problem. and am getting an error message:

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    Answered by pinoytech on May 21, 2013 at 12:50 PM


    Sorry for the inconvenience that may have caused. Our dev team is already aware of this issue and base on their findings, the problem is on Google side. Once we find a workaround with regards to this issue, we'll inform you immediately.

    We would like to ask for your patience while our dev team working on this.

    Thank you!

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    Answered by hlarecords on May 21, 2013 at 12:52 PM

    I understand there is an issue but I have two spreadsheets that are working great?  Not really sure why that is.  Thanks for you help - we will figure a work around until this is resolved.

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    JotForm Support

    Answered by liyam on July 21, 2013 at 10:53 PM

    We apologize for missing to update you on this matter, hlarecords and Thermopylae.

    We recently made fixes on this that resolves problems with Google integrations. 

    If you continue to experience problems with this issue, please do let us know.  It would be great as well if you can share the link to the forms in issue.