The link has been changed. Now it doesn't work.

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    Atikhom
    Asked on March 07, 2020 at 08:16 PM


    Please allow me to post here again since it's very urgent and important. I need your step by step advice. 

    I'm facing a big problem now. I distributed this link: https://form.jotform.com/Atikhom/Tutors to a large number of potential respondents last night. I also used this link to create a QR code. Now the link and QR code because this morning when I checked the link. It has been changed to https://form.jotform.com/200611103914439    I realised that I didn't change it. Please help me fix this problem urgently. 

    The recent post from your team is

    "I am sorry for the trouble caused to you. Earlier when I checked your form, you had custom URL as "https://form.jotform.com/Atikhom/English" but now it seems to have changed to "https://form.jotform.com/Atikhom/Tutors".

    But I see the issue that even if the custom URL of form is changed, QR Code of form still shows as "https://form.jotform.com/Atikhom/Englishtutors".

    I am escalating this to our backend team. We will get back to you as soon as we have any update from them."






  • Profile Image
    gerardw
    Answered on March 08, 2020 at 03:10 AM

    We apologize for this trouble and we understand your situation.

    To avoid further confusion and to better track the status of your issue, please follow up on your previous thread: https://www.jotform.com/answers/2198425-QR-code-for-custom-form-URL-doesn-t-work which has already been escalated as a bug to our developers to check.

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    Richie_P
    Answered on March 08, 2020 at 07:41 AM

    Unfortunately, I can't seem to view your reply in the thread. If the issue still persists,kindly respond to the previous thread you have created https://www.jotform.com/answers/2198425-QR-code-for-custom-form-URL-doesn-t-work.

    Kindly follow the link.

  • Profile Image
    Atikhom
    Answered on March 08, 2020 at 09:02 AM

    The problems have been solved. Thank you.