What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am trying to upgrade and it dosn't work correctly with Paypal

    Asked by keiththirgood on May 21, 2013 at 05:59 PM

    When I try to pay for an upgrade with Paypal, when I arrive in Paypal the payment is set up as an E-check from my bank, not an instant payment from the funds in my Paypal account. I don't trust this non-standard way of taking the funds, as well, it says the payment will take up to 6 days, which means 6 days without my form.

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    JotForm Support

    Answered by Welvin on May 21, 2013 at 06:38 PM


    Thanks for contacting us. Please try either of the following links, choose from our:


    Premium Subscription: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=keiththirgood

    Economy Subscription: http://sites.fastspring.com/interlogy/product/jotformeconomy?referrer=keiththirgood

    Professional Subscription: http://sites.fastspring.com/interlogy/product/jotformprofessional?referrer=keiththirgood


    Choose Paypal as Payment Method, see if you still can't pay using existing Paypal Funds.


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    Answered by keiththirgood on May 21, 2013 at 08:26 PM

    That worked. I ended up at the usual Paypal payment area, not the weird one your form sent me to.


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    JotForm Support

    Answered by Welvin on May 21, 2013 at 08:34 PM

    Great! You may need to re-logged in to see the changes.