Processing Error on submit

I have a customer who is getting this Submission Error when trying to submit his form.  Any ideas why?

URGENT!!!!!  This is a live form and we cannot get any responses.  HELP!!!!

We are sorry for the trouble caused.  We are currently addressing your issue on your other thread: https://www.jotform.com/answers/2197853 Please follow up on that thread for the related response.

I additionally checked your form "200553873259157" and was able to successfully submit the form:

I have additionally cleared the form cache. Please check and let us know.

That seems to have fixed the problem.  Is that something I need to do routinely?  If so, how do I do it?

Glad to know that the issue is solved.

You do not need to do that routinely. But you could try that next time, if you face such a similar issue. Here is a related guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

It is doing it again.  I have cleared the cache and still no better.  I am noticing it on all of my forms today

Hi,

I apologize for the inconvenience caused.

I have tried sending a test submission to your form https://hipaa.jotform.com/submit/200553873259157 and it successfully went through without any issues.

Can you please confirm if the issue persists? I would also suggest trying to send a test submission in incognito/private mode just to see if it would make any difference.

Looking forward to your response.