What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Change Facebook Custom Tab Image

    Asked by kimmeng on May 22, 2013 at 05:31 AM



    I am writing to inquiry jotform. Please see questions in the following:

    1) I am having difficuty to update custom tab image even the image file size are correct, what should i do?

    2) May I know how to extract incoming mail in my database to CSV file? Example: names, emails, contacts based on each indivisual campaign.

    3) How to set autoresponder mail reply / autoresponder enewsletter to Subscribers? 

    I am looking forwards to hearing from you soon.


    Best Regards,

    Kim Meng

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 22, 2013 at 07:28 AM

    Hi Kim,

    First off, thanks for choosing JotForm!

    1. Is this regarding on the Static HTML Iframe Icon explained on the "adding form to facebook" guide? If so, I think this should be addressed on that 3rd party app support. However, please try the following solution first, it might help:

    a. Select the tab and click Edit Settings

    b. Click Change on the Custom Tab Image


    c. Upload your image. You can upload a JPG, GIF, or PNG file. The size of the image must be 111 x 74 pixels. File size limit 5 MB. If your upload does not work try a smaller picture.

    2. Here's a guide for that: How to Download Form Submissions to Excel/CSV/PDF

    3. To create autoresponder, follow this guide: Creating a Form Autoresponder

    We would also appreciate if you could open each questions on a separate thread so we can assist you properly.

    Thank you and Best Regards!

  • Profile Image

    Answered by kimmeng on May 23, 2013 at 05:47 AM

    Thanks for prompts response.
    I am having difficulty to upload my own customization icon on facebook tab. ( image size and format are correct ).
    In auto responder, can I do customization of e-newsletter?
    Please helps.


  • Profile Image
    JotForm Support

    Answered by jonathan on May 23, 2013 at 10:43 AM

    Hi Kim,

    Unfortunatelly, you will have to rely on the facebook instruction for that.
    I did a bit of search, you may want to check it out for start here http://www.facebook.com/help/201402119964259/

    In auto responder, can I do customization of e-newsletter?

    You can customize the JotForm email template. Use this guide http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Hope this help. Inform us if you have further inquiry.