Change Facebook Custom Tab Image

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    Asked on May 22, 2013 at 05:31 AM



    I am writing to inquiry jotform. Please see questions in the following:

    1) I am having difficuty to update custom tab image even the image file size are correct, what should i do?

    2) May I know how to extract incoming mail in my database to CSV file? Example: names, emails, contacts based on each indivisual campaign.

    3) How to set autoresponder mail reply / autoresponder enewsletter to Subscribers? 

    I am looking forwards to hearing from you soon.


    Best Regards,

    Kim Meng

  • Profile Image
    Answered on May 22, 2013 at 07:28 AM

    Hi Kim,

    First off, thanks for choosing JotForm!

    1. Is this regarding on the Static HTML Iframe Icon explained on the "adding form to facebook" guide? If so, I think this should be addressed on that 3rd party app support. However, please try the following solution first, it might help:

    a. Select the tab and click Edit Settings

    b. Click Change on the Custom Tab Image


    c. Upload your image. You can upload a JPG, GIF, or PNG file. The size of the image must be 111 x 74 pixels. File size limit 5 MB. If your upload does not work try a smaller picture.

    2. Here's a guide for that: How to Download Form Submissions to Excel/CSV/PDF

    3. To create autoresponder, follow this guide: Creating a Form Autoresponder

    We would also appreciate if you could open each questions on a separate thread so we can assist you properly.

    Thank you and Best Regards!

  • Profile Image
    Answered on May 23, 2013 at 05:47 AM

    Thanks for prompts response.
    I am having difficulty to upload my own customization icon on facebook tab. ( image size and format are correct ).
    In auto responder, can I do customization of e-newsletter?
    Please helps.


  • Profile Image
    Answered on May 23, 2013 at 10:43 AM

    Hi Kim,

    Unfortunatelly, you will have to rely on the facebook instruction for that.
    I did a bit of search, you may want to check it out for start here

    In auto responder, can I do customization of e-newsletter?

    You can customize the JotForm email template. Use this guide

    Hope this help. Inform us if you have further inquiry.