Second email notification recipient does not receive emails

  • Profile Image
    BenDonaldson
    Asked on May 22, 2013 at 10:19 AM

    My jotform (http://jotformpro.com/form/31363101436947) will not send notification emails to a second recipient.  It should be sending to donaldson@una.org.uk and also to richardson@una.org.uk, however, it only sends to donaldson@una.org.uk

    This has previously worked fine but is now malfunctioning.  I've tried clearing browser cache, I've made sure the desired email address is in place, deleted all notifications and started again and checked that it's not going to our junk.  All indications seem to be that the second email isn't arriving at our server.  Please can you check that richardson@una.org.uk isn't on your bounce list? 

    We've also had issues with membershipintern@una.org.uk - please can you check this email address too?

    Kind regards,

    Ben

  • Profile Image
    sidharth_kch
    Answered on May 22, 2013 at 10:27 AM

    @BenDonaldson

    I checked our email server log and see that emails are getting delivered to your inbox. Here is the email server log for your reference:

    /var/log/jotform/amazonSES.log:[22/May/2013:10:22:54 -0400] 31363101436947 AmazonSES Sent email to richardson@una.org.uk - MessageID:0000013ecc9f084f-cd6cc510-97ea-4e6d-b083-edc32856be2e-000000 - RequestId:17ad9115-c2eb-11e2-a2b5-57f0ad40f22f

    I see there are several forms in your account. Please let us know in which form you have used the email id "membershipintern@una.org.uk" so that we can investigate further.

    Thanks,

    Sidharth

  • Profile Image
    BenDonaldson
    Answered on May 22, 2013 at 10:40 AM

    Thanks for confirming that @sidarth - I've checked on our server and they had erroneously got caught up by the spam filter.  Whilst there were no @jotform emails on our blacklist, adding noreply@jotform.com to our whitelist seemed to open the floodgates and they all flooded in.  Wierd!

    I'll get back to you about the membershipintern email query.

    Thanks.

  • Profile Image
    sidharth_kch
    Answered on May 22, 2013 at 10:46 AM

    @BenDonaldson

    Great. Glad to know that your issue was resolved.

    Lets us know the form id where you have used "membershipintern@una.org.uk" email id and we will investigate.

    Thanks,

    Sidharth