Unable to download my Excel Submissions

  • Profile Image
    townhouse
    Asked on May 22, 2013 at 12:26 PM

    Hello - i'm having issues downloading the submissions in either excel or csv format.

    There are 3600 submission from the last 2 weeks that I need to download.

    I've gone through the support forum and even tried the partial download, by selecting dates and breaking it down in to smaller chunks of 300/400 submissions, but I still can't download them. 

    Any advice?

    Thanks

  • Profile Image
    KadeJM
    Answered on May 22, 2013 at 12:49 PM

    So you are unable to download your excel files then if I am correct. Can you please try Clearing your Form Cache then try again to see if this helps any? Please let us know if the issue continues.

  • Profile Image
    townhouse
    Answered on May 22, 2013 at 01:26 PM

    Hi I tried that and no joy. I can't download either partial or full download. 

    Tried in Safari, Chrome and Firefox. I'm on a mac with mountian lion (if that helps)

    Thanks

  • Profile Image
    glennlee
    Answered on May 22, 2013 at 01:43 PM

    @Townhouse,

    Can you please try to download it by date range, for example 05-19-2013 to 05-22-2013, please make it atleast less than 3 days range. I tried it on my end and I was able to download it. 

    Thanks