- townhouseAsked on May 22, 2013 at 12:26 PM
Hello - i'm having issues downloading the submissions in either excel or csv format.
There are 3600 submission from the last 2 weeks that I need to download.
I've gone through the support forum and even tried the partial download, by selecting dates and breaking it down in to smaller chunks of 300/400 submissions, but I still can't download them.
- KadeJMAnswered on May 22, 2013 at 12:49 PM
So you are unable to download your excel files then if I am correct. Can you please try Clearing your Form Cache then try again to see if this helps any? Please let us know if the issue continues.
- townhouseAnswered on May 22, 2013 at 01:26 PM
Hi I tried that and no joy. I can't download either partial or full download.
Tried in Safari, Chrome and Firefox. I'm on a mac with mountian lion (if that helps)
- glennleeAnswered on May 22, 2013 at 01:43 PM
Can you please try to download it by date range, for example 05-19-2013 to 05-22-2013, please make it atleast less than 3 days range. I tried it on my end and I was able to download it.