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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have created my form but I get a runtime error when trying to use it

    Asked by scarletk on May 22, 2013 at 12:26 PM

    I have created my form successfully and posted it to my GoDaddy website, unfortunately when I click the button to activate the form, I get the following  runtime error

    \

    <!-- Web.Config Configuration File --><configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration>


    Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

    <!-- Web.Config Configuration File --><configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration>

    Please advise how to resolve this issue as I would like to use your product but obviously can't unless I can remedy this issue.  Thank you.

    kkost1@comcast.nt

    Page URL:
    deadbeatdadsflorida.com

    table product Activate
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    JotForm Support

    Answered by Morian on May 22, 2013 at 12:50 PM

    Hello! Can you please provide us with the link to the actual form that you made? And is the "Register Now" button on this page http://deadbeatdadsflorida.com/get-them-registered.html supposed to take the customers to the form? 

    You actually only need to embed the form on your site by Clicking on Embed Form and select Embed and then copy and paste the code under Embed Form as it is on your site. No need to modify the code or use tag. That's it.


     

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    Answered by sidharth_kch on May 22, 2013 at 01:23 PM

    @scarletk

    The error is basically a ASP.Net application error.

    I am not sure why you got this error. It would be better if you could let us know the URL where you have embedded your form. It will help us investigate your issue.

    You may also like to embed your form using iFrame method

    Thanks,

    Sidharth

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    Answered by scarletk on May 22, 2013 at 01:36 PM

    Here is the 'embed' code I used.  I created the button and then used this in the....oh wait...see sometimes explain it to someone else is the answer.  I then putthat code in the link spot for the button when in fact I should have just put the link.  DUH, let me try that.  Somedays my brain just doesn't work.

     

    ok that didn't work either....I put the link in the URL spot and I went to a page of HTML not the form.  The link works from the JOTFORM page so I am at a loss.  Yess if you go to http://www.deadbeatdadsflorida.com/get-them-registered.html and click registration button, you should go to the registration form...now I just get the page of HTML...stumped again.  Feeling stupid! :(

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    Answered by glennlee on May 22, 2013 at 01:50 PM

    @scarletk,

    It seems that you already figured it out. And if not, please let us know if you need further assistance.

    Thanks!

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    Answered by scarletk on May 22, 2013 at 02:01 PM

    Thanks I fixed it! ;)