Calculation field stays empty, even if it is filled in.

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    Asked on March 11, 2020 at 01:27 PM

    But the problem is that the calculation field stays empty, even if I have filled in the answers that should trigger the calculation. What could cause this problem and how can we solve this?

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    Answered on March 11, 2020 at 03:19 PM

    Can you tell us which form your account and what field on that form are you supposed to see the calculation value after filling up the fields in your form, please?

    If you could also explain to us the process or the workflow of your form, we would greatly appreciate it. Perhaps you could also tell us how the final output is being computed and the fields that are involved in the calculation.

    We will wait for your response.

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    Answered on March 12, 2020 at 04:58 AM

    Its about the form mentioned below:

    Its about the last questions / items. Those are all calculation fields. And some of them aren't working. Only the score trading organisation and score warehouse are working.

    So, the form consists of different supplier types, warehouse, transporter etc. In the form they have the choice to answer what kind of supplier they are. They can also be more then one type. Every supplier type has its own questions, and some of them are the same for each supplier type. Some of the questions are scored. So at the end of the form scores will be calculated per supplier type. But those calculations won't be shown to the one that fills the form.

    hope this clears things up.


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    Answered on March 12, 2020 at 08:36 AM

    I cloned your form and configured all form calculation widget to be visible in form. When I tried to submit this cloned form without any changes in condition or form calculation widget, it is just calculating for 4 widgets. Please check the screenshot below:


    I would suggest you to please review the calculation formula you have added in your form calculation widget.

    Do get back to us if you have any questions.