Form submissions are not showing up on submissions page

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    CassInfoJotForm
    Asked on March 11, 2020 at 04:41 PM

    Hello,

    Form: IT Business Enablement Recognition Form

    My form is embedded on a sharepoint site and any news submissions are not showing up on the submissions page. I've tried submitting test data on the sharepoint site and the jotforms site and I will get the confirmation emails, but they do not appear on submissions.

    My form is still enabled.

    Thanks

  • Profile Image
    Bojan_J
    Answered on March 11, 2020 at 07:39 PM

    Greetings and thank you for your message.

    We have a separate support for the enterprise users and you can contact them directly using the following email: enterprise-support@jotform.com

    I have forwarded them your message, and you should hear from them soon.

    Thank you for your patience.

  • Profile Image
    CassInfoJotForm
    Answered on March 12, 2020 at 12:21 PM

    Which email will they be contacting me through? Is it my account email?

  • Profile Image
    FelipeSantana
    Answered on March 12, 2020 at 01:46 PM

    Hello @CassInfoJotForm!

    Yes, our enterprise team should be contacting you via the email associated with your account. Please let us know if you have not received their response yet so we can follow up with them.

    We will wait for your response!