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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    HTTP 403 Forbidden Error when trying to retrieve uploaded file?

    Asked by crussell on May 22, 2013 at 03:18 PM

    I cannot access the document that was uploaded in the employment application form?

     

    Keep getting an HTTP 403 Forbidden Error.

     

    - Thanks!

    Page URL:
    http://www.eaglegranite.com/upload.html

    Screenshot
    forbidden application form style size font
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    JotForm Support

    Answered by KadeJM on May 22, 2013 at 03:52 PM

    Hello and it looks like you are having trouble retrieving a uploaded file. Is this happening when you go into your Submissions Control Panel to download a file? Is it happening when you access a file in your Email Notification? Or where and when exactly are you seeing this Error Message displayed?

    Can you please go into your My Forms, Select the Form, then Click Submissions at the top toolbar then inside the Submissions Control Panel take a look inside of there and see if you can access the file on your Account.

    If that doesn't work or help then please let us know so that we can help you more.

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    Answered by crussell on May 22, 2013 at 04:14 PM

    That worked great-Thanks so much!
    The link didn't work through my email...but I can access the attachment
    through "my forms" in my account.
    Thanks again! - I am going to upgrade!!

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    Answered by jeanettebmz on May 22, 2013 at 05:46 PM

    We are very pleased to see the issue was sorted out. We also appreciate your preference to our service.

    Cheers!

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    Answered by jeanettebmz on May 22, 2013 at 05:52 PM

    Just something else:

    I would recommend you to rebuild your email notification. The image should be displayed as an image rather than a link