What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Bounce List 2.0Asked by xcitemedia on May 22, 2013 at 04:03 PM
This morning you lifted the following e-mails from your bounce list, but unfortunately it only fixed the problem for one of them (firstname.lastname@example.org). The following two are still not receiving emails, but the rest of us are. Can you please help me out with this? Thank you.
bounce list bounce Emails problem style table
Hi, I did just now check these two email addresses you've mentioned and neither were in our bouncelist -
Result: email@example.com is NOT in the bounce list
When I additionally checked our Mail Log it's noted that the Emails are appearing to be sent from us -
So I checked on your Form Email Notification Setup and I don't really see anything wrong there. At this point I think you may want to first check your spam/junk folders. If nothing is there then try adding us to your contacts list. Finally if you are still having issues you may need to have your email host Whitelist Us since I can see you are using a custom email domain which can often result in this type of problem.