Bounce List 2.0

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    Asked on May 22, 2013 at 04:03 PM

    This morning you lifted the following e-mails from your bounce list, but unfortunately it only fixed the problem for one of them ( The following two are still not receiving emails, but the rest of us are. Can you please help me out with this? Thank you.



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    Answered on May 22, 2013 at 04:37 PM

    Hi, I did just now check these two email addresses you've mentioned and neither were in our bouncelist -


    Result: is NOT in the bounce list
    Result: is NOT in the bounce list


    When I additionally checked our Mail Log it's noted that the Emails are appearing to be sent from us -


    Current Server: /var/log/jotform/amazonSES.log:[22/May/2013:15:45:21 -0400] 11640547515 AmazonSES Sent email to,,,, - MessageID:0000013ecdc63e32-c0613bfa-e73b-41a3-b0d7-3943c7c753ea-000000 - RequestId:2356d26f-c318-11e2-9234-e3ced4662c91

    So I checked on your Form Email Notification Setup and I don't really see anything wrong there. At this point I think you may want to first check your spam/junk folders. If nothing is there then try adding us to your contacts list. Finally if you are still having issues you may need to have your email host Whitelist Us since I can see you are using a custom email domain which can often result in this type of problem.